Caroline,
If you're referring to the winzip compressed file, then you just need to
get some decompression software - my web page has the link to a site:
http://www.thomson.com/brookscole/decom.html for both pc and mac. Once
you download the software (create a new directory for it BTW), you unzip
it (which mean to decompress it) in the directory. Read the readme file
that's in the directory which will explain how to use the software.
Then when you save a file such as Ethel's you can unzip it and read/use
it.
Elaine